Frequently Asked Questions

Your guide to shopping with London.

What is the standard shipping time for orders within the UK?

Standard shipping typically takes 2-4 business days. We also offer express next-day delivery for orders placed before 2 PM GMT.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply use the prepaid return label included in your package or visit our online portal to generate a new one.

Are your materials sustainably sourced?

Yes, London is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or FSC-certified viscose.

How can I track the status of my order?

Once your order is dispatched, you will receive an email confirmation containing a tracking link and a unique reference number to monitor your delivery.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally range from 7 to 14 business days.